Frequently Asked Questions

Everything you need to know about your Gundam Planet order.

What is the standard shipping time for orders?

Domestic orders are typically processed within 1-2 business days. Depending on your location, shipping takes between 3-7 business days via standard carriers.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for unworn and unwashed apparel. Items must be in their original packaging with all tags attached to qualify for a full refund.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the most accurate fit.

Do you ship internationally?

Gundam Planet currently ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.